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Do I need to bring my own medical equipment and wheelchair?
Yes, please bring any medical equipment that you require, and your own wheelchair if necessary, with you.
Can I bring a pet when I am travelling as a passenger with a disability or reduced mobility?
Yes, you can bring your pet with you under the pets travel scheme. If you are bringing your assistance dog, please tell us at the time of booking.
Do you have holiday accommodation that is suitable for those with a disability or reduced mobility?
We have a range of properties in France and Spain suitable for people with reduced mobility. Some are also wheelchair-accessible.
What is the procedure at the port for passengers with a disability or reduced mobility?
Due to our new health and safety measures, passengers must check-in at least 90 minutes before departure. Please make sure that you give us full details of your disability or reduced mobility at...
Can pets be booked online?
Pets travelling on the PETS Travel Scheme can be booked online. If you need to book a pet travelling on an export license please call our Reservations Department on 021 4277 801.
Where are animals kept whilst on-board?
As each one of our ships is different, our procedures may vary depending on where you're travelling to, and which ship you're travelling on.
What tick and tapeworm treatment do I need for my pet?
Tick and tapeworm treatment is not required for cats and ferrets but tapeworm treatment is required for dogs.
What is the PETS travel scheme?
For information about the pets travel scheme, please visit our pets travel scheme section.
What is an assistance dog?
An assistance dog is one which has been specifically trained to assist a disabled person and certified by an organisation that is a full member of Assistance Dogs International (ADI) or...