Skip to main content
Sailing updates
Contact us
Book
Routes & Ports
Ireland to France Ferries
Cork to Roscoff ferries
Rosslare to Roscoff ferries
Ireland to Spain Ferries
Rosslare to Bilbao
Planning your journey
Book and sail with confidence
New sailings from Rosslare
Timetables
Sailing updates and travel information
Port and terminal guides
Why sail with Brittany Ferries?
View all routes and ports
Ships & Onboard
Our cruise ferries
Pont-Aven
économie service
Kerry
Onboard experience
Accommodation
Dining and bars
Shopping
Spa treatment rooms
Onboard Wi-Fi
Travelling with children
View all Ships & Onboard
Holidays
Family holidays
Apartments in France
Chalet campsites in France
Apartments in Spain
Chalet campsites in Spain
Holidays & breaks
Holidays in France
Car & motorcycle tours
Gites and cottages
Hotels in France
Villas with pool
Golf holidays & breaks
Holidays in Spain
Car & motorcycle tours
Casas in Spain
Hotels in Spain
Golf holidays & breaks
Pet-friendly holidays
Featured
Car & motorcycle tours
Winter sun holidays
View all Holidays
Guides
Discover France
Brittany
Normandy
Loire Valley
Atlantic Loire Valley
Aquitaine
Discover Spain
Asturias
Cantabria
Galicia
Pais Vasco
Top destinations
Bilbao
Brest
Quimper
Santander
View all Guides
Help & Info
Customer care
Contact us
FAQs
Booking Information
Disability and Reduced Mobility
Holidays
Ships and ports
Tickets and documentation
Travel Information
Privacy policy
About us
About Brittany Ferries
Brittany Ferries & the environment
Travel extras & advice
Coronavirus information
Disabled passengers
Driving advice
Driving in France
Driving in Spain
Pets travel scheme
Checking-in and onboard
Where can my pet stay on board?
View all Help & info
021 427 7801
Sailing updates
Manage your booking
Accessibility tools
Book
Routes & Ports
Ireland to France Ferries
Cork to Roscoff ferries
Rosslare to Roscoff ferries
Ireland to Spain Ferries
Rosslare to Bilbao
Planning your journey
Book and sail with confidence
New sailings from Rosslare
Timetables
Sailing updates and travel information
Port and terminal guides
Why sail with Brittany Ferries?
View all routes and ports
Ships & Onboard
Our cruise ferries
Pont-Aven
économie service
Kerry
Onboard experience
Accommodation
Dining and bars
Shopping
Spa treatment rooms
Onboard Wi-Fi
Travelling with children
View all Ships & Onboard
Holidays
Family holidays
Apartments in France
Chalet campsites in France
Apartments in Spain
Chalet campsites in Spain
Holidays & breaks
Holidays in France
Car & motorcycle tours
Gites and cottages
Hotels in France
Villas with pool
Golf holidays & breaks
Holidays in Spain
Car & motorcycle tours
Casas in Spain
Hotels in Spain
Golf holidays & breaks
Pet-friendly holidays
Featured
Car & motorcycle tours
Winter sun holidays
View all Holidays
Guides
Discover France
Brittany
Normandy
Loire Valley
Atlantic Loire Valley
Aquitaine
Discover Spain
Asturias
Cantabria
Galicia
Pais Vasco
Top destinations
Bilbao
Brest
Quimper
Santander
View all Guides
Help & Info
Customer care
Contact us
FAQs
Booking Information
Disability and Reduced Mobility
Holidays
Ships and ports
Tickets and documentation
Travel Information
Privacy policy
About us
About Brittany Ferries
Brittany Ferries & the environment
Travel extras & advice
Coronavirus information
Disabled passengers
Driving advice
Driving in France
Driving in Spain
Pets travel scheme
Checking-in and onboard
Where can my pet stay on board?
View all Help & info
021 427 7801
Sailing updates
Manage your booking
Accessibility tools
Home
Help & Info
Frequently asked questions
Apply
Booking Information
Apply
Can I cancel my holiday booking online?
When do I have to pay for my ticket?
What are your cancellation charges and conditions?
How can I book my vehicle on one of your ferries?
Will the remaining balance be debited from my card automatically?
VIEW ALL
Ships and ports
Apply
How many cabin keys will we be issued with?
When do I have to vacate my cabin?
Are towels and/or bedding provided in the cabins?
Do I need to turn my car alarm off on board?
Do I get a blanket with my reserved seat?
VIEW ALL
Tickets and documentation
Apply
Can we collect our tickets at the port?
I haven't received my travel document email. Can you send it to me again?
I have my travel document, but when will I receive my ticket?
Why does my email confirmation not include an attachment?
When will my ticket be sent to me?
VIEW ALL
Travel Information
Apply
Transporting dangerous goods, knives and flammable liquids
Who should I contact if I have lost property on board or at the port?
Can a child travel if they are not accompanied by a parent or guardian?
Can I arrange wheelchair assistance?
Can I be parked near a lift?
VIEW ALL
Other FAQ Categories
Holidays
Pet travel
Disability and Reduced Mobility
Top FAQs
What are your cancellation charges and conditions?
Why does my email confirmation not include an attachment?
