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      • 2021 sailings to France available now
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    • View all routes and ports
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      • Armorique
      • Pont-Aven
    • économie service
      • Connemara
    • Onboard experience
      • Accommodation
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      • Spa treatment rooms
      • Onboard Wi-Fi
      • Travelling with children
    • View all Ships & Onboard
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      • Holidays in Spain
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        • Casas in Spain
        • Hotels in Spain
      • Golf holidays & breaks
      • Pet-friendly holidays
    • Featured
      • Save 15% on 2021 holidays in France & Spain
      • Save 15% on sailings to France & Spain
      • Car & motorcycle tours
      • Winter sun holidays
    • View all Holidays
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  1. Home
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Frequently asked questions


People at the terminal counter in Portsmouth

Booking Information

  • How do I book as a foot passenger online?
  • Booking the correct vehicle type
  • What forms of payment are accepted for on board purchases?
  • How do I pay for a booking with a voucher?
  • Can I book online if my payment card expires before the balance is due?
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Pont-Aven sailing towards Santander

Ships and ports

  • Is there a left luggage facility at the port?
  • What cabin types are available on your ships?
  • What entertainment is on board?
  • Will the restaurant be open when I travel?
  • What is the difference between an inside and an outside cabin?
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Boarding cards and passports in hand

Tickets and documentation

  • Can we collect our tickets at the port?
  • I haven't received my travel document email. Can you send it to me again?
  • I have my travel document, but when will I receive my ticket?
  • Why does my email confirmation not include an attachment?
  • When will my ticket be sent to me?
VIEW ALL
Bretagne at sunset

Travel Information

  • Fit to travel Form
  • Can I travel on my driving licence?
  • How can I call you from abroad?
  • How long does disembarkation take?
  • What is your latest sailing information?
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Other FAQ Categories

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Top FAQs

What are your cancellation charges and conditions?
Why does my email confirmation not include an attachment?
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