How do I amend or cancel my holiday booking?

We do not currently provide a facility to recall or amend holiday bookings online. If you need to change any details please call our Reservation Department on 021 4277 801.

This will incur an administration fee, please see our holiday terms and conditions for exact fees.

If you wish to change your holiday booking and have paid either a deposit or the full amount, we will do all we reasonably can to accommodate your new requirements. This is subject to you paying the administration fee plus any increase in cost for your new holiday requirements.

Excluding a pre-arranged late arrival, we can accept no change to your arrival date at your pre-booked holiday accommodation or request for an alternative property within 42 days of your original confirmed arrival date, as this will be treated as a cancellation.

Any change that results in a reduction in the total number of persons travelling will be treated as a cancellation of that part of the booking. If the change results in our incurring cancellation charges, these will be passed on to you.