If you are travelling as a disabled passenger then please notify us at the time of booking and also at the port, so that we may endeavour to accommodate your needs. Please note that if you travel with a pre-diagnosed condition then travel is entirely at your own risk and you should obtain advice from your own doctor before travelling.
Alternatively you can book a Wheelchair accessible cabin on the website, you can also provide details of a disability on step 1, when making a booking.
How will the loading people know I'm disabled?
If you have given us full details of your disability at the time of booking and let us know at ticket check-in, your passage through the port and on to the ship will be arranged for you and our check-in clerk will advise you what to do. If you are travelling in a vehicle you may be asked to put your hazard warning lights on to identify your car as you approach the ship. If you are travelling without a vehicle staff will be deployed to assist you to board.
What will happen in the port?
If you are travelling in a vehicle you may be asked to put your hazard warning lights on to identify your car as you approach the ship. If you are travelling without a vehicle staff will be deployed to assist you to board.
Disabled facilities are available in the passenger terminal.
Can my vehicle embark and disembark early?
Loading and unloading will depend on the circumstances on the day, we want your experience to be safe and comfortable and there may be delays while we wait for the appropriate space next to the lifts on the car decks. The first few vehicles to board will be parked in the spaces furthest from the lifts in space that is not suitable for you, you will usually be asked to approach the ship and then wait on the quayside with your hazard warning lights flashing so that you can be directed to the ship when the areas around the lift are being filled.
Can I embark and disembark early in my wheelchair?
If you are not travelling in a vehicle you will be asked to wait in the reception area in the port and on board until it is safe to allow you to board or leave the ship, this may be using lifts, ramps or through the car deck depending on the route and ship you have chosen.
Can I arrange wheelchair assistance?
At some of our ports specially adapted buses are used to transport passengers travelling in wheelchairs, or those with limited mobility, from the terminal to the ship. The bus drops passengers off at the lifts on the vehicle decks. Where an adapted bus is not available, access to the ship is via walkways. We ask that disabled passengers inform us, well in advance of their travel dates, of any special requirements. These must be clearly specified at the time of booking. Wheelchairs are available at some terminals and on board ship for emergency use. If booking online, please complete the "Passenger Details" section on Step 1 of the booking process, advising us of all necessary information.
Can I be parked near a lift?
To make any requests to be parked near a lift you must tell us that a passenger has a disability or reduced mobility on step 1 of the booking process. In the ‘Passengers’ section, please answer ‘Yes’ to the question, 'Do you or any passengers have a disability or reduced mobility?'. You can then provide more details of the passenger's disability or limited mobility. All requirements must be specified at the time of booking.
Proximity to the lifts will depend on the number of vehicles on the sailing with passengers who have a disability or limited mobility.
When you arrive at checkpoint, we'll apply a sticker to your windscreen and you'll also be asked to switch on your hazard warning lights. This allows the loading officer to identify your vehicle and you will be directed into a specific lane.
The loading configuration and constraints of each ship will vary and there is no need to worry if many other cars are loaded before you.
I'm disabled will there be help with my luggage to and from the vehicle deck?
Please let us know your exact requirements at the time of booking and again when you check in. We can make arrangements for someone to assist you when boarding and disembarking from the ship and they will be able to help you with an overnight bag or any medical equipment you need for the journey.
Will there be help with my luggage to the Passenger Terminal on arrival?
There will be someone to assist you when boarding and disembarking from the ship and they will be able to help you with personal bag or any medical equipment you need for the journey.
What disabled facilities are there on board?
Please take a look at our ship guides for information about individual ships.
Why can't I make my booking?
There could be a few reasons and we are sorry for the problems you have found. Please call us on 0330 159 5015 and we will be happy to investigate for you.
Do I need to bring my own medical equipment/wheelchair?
Yes, any equipment you normally or need use should be brought with you.
Can I take my pet?
Yes, you can bring your pet. The arrangements will be different depending on route and ship, please call us on 021 4277 801 for advice.
Can I take my registered assistance dog?
If travelling with a registered assistance dog it is essential that you notify us and that you carry the appropriate documentation with you.
Will my holiday accommodation be suitable for me?
We have a range of properties in France and Spain suitable for anyone with limited mobility. If you tell us your requirements at the time of booking we will ensure that the owner/site managers are aware of your expected arrival. If you have any questions before you go, please feel free to call us on 021 4277 801 or send us an email email@example.com
What if there's a problem with the ship?
The crew on board will be aware of passengers who have limited mobility and will be on-hand to offer any assistance in the unlikely event of a problem with the ship. Please let us know your needs before you travel.
Can I travel on my own?
Travel by sea can be challenging and you may find that a travelling companion will make things easier for you when negotiating ramps, bulkheads and heavy sea doors.
What is Passenger Rights and how does it affect ferry travel for the disabled?
Passenger Rights is an EU wide ruling that requires most maritime travel operators and the ports they use to make certain provisions for passengers in the event of delays or cancellations. It also provides direction for operators and ports alike for the carriage of disabled travellers (particularly those with limited mobility).
I can't find the number of berths in a wheelchair-accessible cabin
The cabins and berths on board vary from ship to ship, you may find it easier to call us on 021 4277 801 for advice on what to expect and what is available.