Where do I get my cabin key?
You will receive your cabin key when you check in. Your boarding card is your cabin key.
New ferry ticket types
We've launched a new range of ticket types so you can continue to book with confidence.
Disabled and reduced mobility passengers - FAQs
Frequently asked questions about travelling with us as a passenger with a disability or reduced mobility.
Disabled and reduced mobility passengers travelling on our économie ships
General information about travelling on our économie ships as a passenger with a disability or reduced mobility.
Why am I having problems making a booking when I'm declaring a disability or reduced mobility?
We're sorry that you are having problems whilst making your booking. There are a number of reasons why you could be having an issue, please contact us to discuss...
What kind of assistance can I expect on board the ship as a passenger with a disability or reduced mobility?
Exact procedures will vary dependent on the ship that you are travelling on. Please let us know of any assistance you may require at the time of booking and again at check-in
Can I travel on my own as a passenger with a disability or reduced mobility?
Travel by sea can be challenging and you may find that a travelling companion will make things easier for you when negotiating ramps, bulkheads and heavy sea doors.
Do I need to bring my own medical equipment and wheelchair?
Yes, please bring any medical equipment that you require, and your own wheelchair if necessary, with you.
Can I bring a pet when I am travelling as a passenger with a disability or reduced mobility?
Yes, you can bring your pet with you under the pets travel scheme. If you are bringing your assistance dog, please tell us at the time of booking.
Do you have holiday accommodation that is suitable for those with a disability or reduced mobility?
We have a range of properties in France and Spain suitable for people with reduced mobility. Some are also wheelchair-accessible.