Coronavirus (COVID-19) FAQs

Travel documentation

Before travelling you will need to check the local requirements for paperwork and any associated travel restrictions (including quarantine advice) with the government of each country you will visit.

Ireland

Before you travel to or return to Ireland, you must complete an online  Passenger Locator Form which then must be given to the Immigration Authorities upon arrival in Ireland.

You will also need to provide evidence of a negative COVID-19 PCR test carried out no more than 72 hours before arrival into Ireland, for more information: www.gov.ie/en/press-release/a13e6-government-extends-requirement-for-pre-departure-covid-19-testing-to-all-countries.

France

Before arrival in France there are two forms which must be completed.

• You’ll need to present a Sworn Statement form when you travel (download here) to certify you do not have COVID-19 or its symptoms and have not been in contact with any confirmed cases in the previous 14 days before travel. 

If you’re travelling from Portsmouth to Caen or Cherbourg, you’ll be asked to present the Sworn Statement form and compliant negative Covid test result to our team at check-in.

•  A curfew came into effect on December 15, replacing the lockdown. The curfew will take place between 18:00 and 06:00. If you need to travel during the curfew, you will need to be prepared to present a form to the French authorities upon request. The form is available to download on this page: www.interieur.gouv.fr/Actualites/L-actu-du-Ministere/Attestations-de-deplacement-couvre-feu.

For the latest government advice visit https://uk.ambafrance.org/COVID-19-UK-and-French-travel-and-quarantine-measures

Spain

Under the EU traffic light system, Ireland has moved into the high risk red zone. As a result, passengers travelling from the Republic of Ireland to Spain between 11/01/2021 and 24/01/2021 must complete a COVID-19 PCR, TMA or RT-LAMP test result 72 hours before arrival into Spain. You will need to provide documentation at check-in to confirm that the test is negative for each person travelling (children under the age of six are exempt).

It is still mandatory to complete a paper format Passenger Locator Form before arrival in Spain. You must print and complete this form prior to disembarkation. Brittany Ferries' staff will collect this form in the garage before you disembark. Travel restrictions vary by region within Spain and  are subject to regular change.

Essential information to enter the UK

The United Kingdom is taking steps to help stop the spread of COVID-19.

1) To protect your health and others’, everyone must complete an online Passenger Locator Form before arrival in the United Kingdom.

2) From 4am on 18 January, all inbound passengers to England (including UK nationals and residents) must provide evidence of a negative COVID-19 test carried out no more than 72 hours before departure. We recommend that passengers stay up to date with the latest official advice here: www.gov.uk/guidance/coronavirus-covid-19-testing-for-peopletravelling-to-england.

3) You may be required to self-isolate for 10 days on arrival. Check the exempt countries list immediately before you travel as this list can change at short notice.

4) It is a legal requirement that you wear a face covering on public transport in the UK.

5) If you are required to self-isolate, you may be able to shorten the self-isolation period by opting into a test to release scheme, depending on which part of the UK you are in. For further information and a list of providers please visit www.gov.uk/guidance/coronavirus-covid-19-test-to-release-for-international-travel.

Failure to comply with the above measures is a criminal offence and you could be fined. Please visit www.gov.uk/uk-border-control for detailed public health advice and requirements for entering the UK.

What is a Passenger Locator Form (PLF)?

The Public Health Form or Passenger Locator Form (PLF) is required by some governments in our destinations to collect information needed to contact you if a passenger on your crossing tests positive for coronavirus (COVID-19). The information collected on behalf of  the Health Authorities includes contact details, a destination address and travel itinerary.

What will happen with my ferry to Spain?

On the 25th July late in the evening the UK government changed its advice for travel to Spain, the update advises against all but essential travel, but doesn’t ban travel. We continue to carry critical freight and hundreds of passengers on each of our Spanish crossings.  

If you proceed to travel we recommend you ensure your European Health Insurance Card is valid and that you familiarise yourself with the conditions of your travel insurance policy. 

If you no longer wish to travel you have the option of amending your booking to a future date or, subject to the cancellation fee detailed on your ticket, you can cancel via the Manage my Booking page on our website. 

As we are still operational to Spain, and we continue to carry passengers, we are unable to waive the cancellation fee’s stipulated on your ticket. 

Can I still travel this year?

We’re up and running and operating a revised schedule of sailings to France and Spain from the UK and Ireland. We’ve made a series of changes to our services (read more in Life On Board) to keep everyone safe and are now enjoying welcoming all our passengers back on board to take some sea air and enjoy some rest and relaxation on board.  

Will my holiday be going ahead? 

Please assume your holiday is going ahead, unless we contact you.

Undoubtedly there will be some facilities and attractions that have to be adapted to cope with the pandemic and it is possible some services or facilities may be withdrawn temporarily.

Can I change my plans?

We sell tickets with great flexibility and you should be able to amend your booking dates via the Manage My Booking facility. If you’re not quite ready to travel yet but have a booking coming up soon, you may want to amend your booking to later this year or maybe into 2021.

If you’ve booked through a travel agent, you’ll need to contact them for advice.

I want to cancel, what are my options?

Sailings are now operating with lots of adaptations to keep everyone on board safe. If you want to cancel your booking you will be subject to its cancellation policy and this can be processed via Manage My Booking.

If you want to avoid any cancellation fees you may want to consider amending your sailing to a later date and this too can typically be done via Manage My Booking.

If you’ve booked through a travel agent, you’ll need to contact them for advice.

How can I get in touch?

You can get in touch through all the usual means. We’ve never been this busy and our response times are slow but they are improving. Phone lines are open, email is available and our social channels too are being monitored. We’re doing what we reasonably can but these are exceptional times. Things will get easier and we can’t wait to get back to our usual exemplary standards.