Life on Board

A warm welcome awaits

After more than a year of disruption, uncertainty and frequent change, we’re gradually returning our on board experience to something our customers will be used to. Throughout the pandemic the comfort and safety of all on board has been our top priority but at the same time we’ve endeavoured to offer a welcome that lives up to our reputation.

Unfortunately, there are still challenges that require us to adapt our service which you can read more of below. At the same time, we continue to count on all our customers to help by adhering to the following rules.

  • Read signs on board and respect social distancing guidance

  • Wearing a mask (not face covering) is mandatory in all public areas of the ship*

  • Wash or disinfect your hands regularly

*If you have a medical certificate that allows you to travel without a mask, please inform us at least 48 hours before your departure and stay in your cabin for the duration of the crossing. We will tailor our services for you.

Despite these changes to our onboard service, we remain committed to offering you an outstanding experience that you will find secure, reassuring and, most of all, enjoyable! 

We can’t wait to see you back on board!

Bon voyage!

Joëlle Croc

Director of Customer Experience, Products and On Board Sales