After more than a year of disruption, uncertainty and frequent change, we’re gradually returning our on board experience to something our customers will be used to. Throughout the pandemic the comfort and safety of all on board has been our top priority but at the same time we’ve endeavoured to offer a welcome that lives up to our reputation.
Unfortunately, there are still challenges that require us to adapt our service which you can read more of below. At the same time, we continue to count on all our customers to help by adhering to the following rules.
Read signs on board and respect social distancing guidance
Wearing a mask (not face covering) is mandatory in all public areas of the ship*
Wash or disinfect your hands regularly
*If you have a medical certificate that allows you to travel without a mask, please inform us at least 48 hours before your departure and stay in your cabin for the duration of the crossing. We will tailor our services for you.
Please ensure you follow all instructions from the crew and remember to put on your mask before leaving your car. It’s worth noting down the deck number and closest door number to make it easier to return to your vehicle upon arrive. Ensure safe social distancing on the car decks, stairs, and lifts.
Sanitisation stations are available throughout the ship for your use, including near lifts and at the top of stairwells.
EATING AND DRINKING ON BOARD
We’ve always loved feeding you. Over the years we’ve built a reputation for excellent cuisine on board, as far removed from the usual transport food options as you can imagine and we’re really proud of that!
The current context has meant we’ve had to redesign and adapt the food offering on board so things maybe a little different to that you are used to if you’ve sailing with us previously.
The good news is that our main restaurants have now reopened aboard Pont-Aven. At breakfast, the buffet is served at your table and there’s the option of a new brunch style menu to allow you a more leisurely breakfast experience.
Unfortunately, at dinner we’re unable to offer our renowned buffet menu but have created two new A La Carte menus to compensate with the choice of a starter & main or main & dessert for just £24.95 or enjoy all three courses for £29.95.
Although on all other ships the main restaurant remains closed, self-service restaurants, cafés and other eateries are open offering a choice of hot and cold meals and snacks. It’s worth checking the opening times when you board to avoid disappointment.
Please do not hesitate to ask on board about the various dining options.
Although strict sanitary protocols are in place throughout our onboard shops, we will be delighted to welcome you and help you discover our latest great value offers.
Please check the opening times when on board.
ENTERTAINMENT & ACTIVITIES
Our onboard cinemas, children’s play areas and video games rooms have also now reopened.
Check out what live entertainment is available on your sailing by visiting the Information Desk.
Despite these changes to our onboard service, we remain committed to offering you an outstanding experience that you will find secure, reassuring and, most of all, enjoyable!
We can’t wait to see you back on board!
Director of Customer Experience, Products and On Board Sales